Policies

A New Client Meet & Greet is required prior to any care for any pet.

A New Client Meet & Greet is typically scheduled within 1 month of any initial visit. This is to ensure familiarity and up to date care needs.

For visits that are being planned 2+ months out.

Especially in the case of overnight or day visit options, we recommend setting up a New Client Meet & Greet as soon as possible. This allows us to meet and confirm everyone's comfort, our ability to commit to services, and our ability to hold your requested service dates. We will also provide you with an estimate/invoice.

If moving forward with services, we then schedule a 2nd Meet & Greet within 1 month of the initial booking. This is to ensure any updates/changes in pet care needs are taken into account. It may also allow us the opportunity to introduce another sitter, which can open up our availability for future services. For overnight visits it is mandatory for any new to the pet sitter booked to meet the pet and home, prior to the booking.

New clients requesting visits 2+ months out can choose to hold off on a New Client Meet & Greet. Please note, in these cases, that we  can not reserve your booking until we schedule a New Client Meet & Greet. This means that there is always a chance we will book up, prior to scheduling an initial Meet & Greet, if you wait until 1 month from your requested booking.

After the New Client Meet & Greet, no other Meet & Greets are required unless:

• You request an additional Meet & Greet with a sitter.

• A new pet is introduced.

• You move to a new home.

• A team member who has not met your pet(s) is scheduled for an overnight.

Accepted Forms of Payment:
Venmo, Zelle, Cash, Check or Card payment through Stripe (located on your online profile, for your convenience).

To keep our prices competitive, ensure sitter availability, and since we do pay the sitter committed to your booking (even if you cancel), we do require the following payment due dates:

• 30 Minute Visits - Payment is due 2 weeks prior to the start of your booking, this payment is non-refundable.

• 1 Hour Visits - Payment is due 2 weeks prior to the start of your booking, this payment is non-refundable.

• Day Visits (6 Hours) - Payment is due 31 days prior to your booking, this payment is non-refundable.

• Overnight Visits (24 Hours) - A 50% down deposit is due to secure all overnight bookings. Your deposit becomes non refundable starting 2 months before your service date. The remaining 50% payment is due 31 days prior to the start of your overnight booking, when your booking becomes 100% non-refundable.

*To reserve non-overnight bookings 4+ months out, a 50% down deposit is due. This becomes non-refundable 31 days prior to your booking. At that time, the remaining 50% is due.
**Services booked with less notice than the above specifications require payment due at the time noted on your invoice.
***Payment secures your booking. Failure to pay within the above due dates may result in our inability to provide services.

We understand changes can happen! However we do reserve spots for your pet's care, along with staffing. For this reason, cancellation or alteration of services requirements are as follows:

• 30 minute or 1 hour visits require a minimum of 2 weeks advanced notice.

• Day visits (6 Hours) require a minimum of one month (31 days) advanced notice.

• Overnights require a minimum of one month (31 days) advanced notice.

*If less notice than the above time is provided, we do not offer refunds. This is mainly due to us having already scheduled the sitter to your booking (who gets paid for their commitment, even if you cancel) as well as having turned away other client’s requests, to ensure coverage for your booking. The above times reflect a reasonable amount of time for us to attempt to fill your cancellation.

In the unlikely event that we are unable to render services on our end, such as a scheduled sitter’s illness, emergency, and our inability to find replacement coverage, we will provide a full refund or credit of payment received for services not rendered.
If our scheduled sitter is unable to render services due to illness, emergency, etc, another sitter may care for your pet(s) as long as they have been deemed trained for the care needs. You can view the sitter planned to care for your pet on your online portal. You are welcome to request a Meet & Greet to meet a sitter, please note there is a fee for all Meet & Greets.

*Extensions to scheduled visits do not have a minimum notice required. However, extension of visits are based on availability and can not be guaranteed last minute.
If requesting add-ons within 48 hours, please refer to our "48 Hour or Less Inconvenience Adjustment Fee”

Please click HERE to view details regarding the benefits and policies that apply to regular, weekly visits.

We have a Loyalty Program!
This is a great way for us to show regular appreciation to our returning or frequent booking clients.
You can find our Loyalty punch card on the back of our business cards. Every 10 visits earns you 10% off a future booking of your choice. To redeem, simply notify us when you make your booking or notify us prior to your invoice due date. We will ask you to leave the completed card for us to collect.

Application & Restrictions:

• Completed Loyalty Cards are not stackable. One completed Loyalty Card redeemable per booking.

• The Loyalty Program Discount applies to base visit prices only. It does not apply to any add-on services, holiday pay, etc.

• No stamps will be given to visits of the booking your Loyalty Card Discount is applied to.

• We must be notified of your desire to apply a Loyalty Card prior to your invoice due date.

Please note that if you already receive a discount on services, you are not eligible for the additional Loyalty Program Discount.
If you have any questions, feel free to contact us via email with any questions about our Loyalty Program!

Our sitters are trained to assess weather temperatures and watch for signs of discomfort in pets, especially during dog walks. This means taking weather conditions, outside temperature, pet size, pet age, pet health, and other factors into account for each visit. If your pet needs any gear for extreme weather (dog coats, booties, etc), please leave these items in visible view or notify us of their location.

In extreme cold, heat, or during poor weather conditions, we may elect to alter how we spend our visits. Our sitters may make judgement calls to shorten walks or offer short potty breaks, in place of longer walks, and spend any remaining time of such visits with indoor enrichment. Indoor enrichment may involve play, pets, cuddling, or company (varies by pet demeanor and needs).

Our sitters are expected to dress for the weather, rain, snow, or shine! In the event of extreme weather conditions, such as pouring rain, thunderstorms, and extreme cold, a short walk or potty break and indoor enrichment is our standard. In the event of dangerous weather conditions, such as hail, heavy snow fall or other conditions that would prove dangerous driving conditions or potential risk to pets, we offer cancellations or rescheduling.

If you reach out to reschedule or cancel service due to weather, when we plan to fulfill services, our cancellation or alteration of services policy will apply.

We never expect your pet to befall illness or injury while in our care. However, if we suspect illness or injury we will contact you right away. If we are unable to reach you, we will proceed using our own judgment to seek medical care. Any costs will be at the client’s expense.

Holiday rates apply as specified below.

2026 Observed Holiday Schedule:

• Easter - Friday, April 3rd through Monday, April 6th

• Memorial Day - Friday, May 22nd through Friday, May 29th

• 4th of July - Thursday, July 2nd through Friday, July 10th

• Labor Day - Thursday, September 3rd through Tuesday, September 8th

• Thanksgiving/Black Friday - Monday, November 23rd through Monday, November 30th

• Christmas - Friday, December 18th through Sunday, December 27th

• New Year’s - Monday, December 28th through Monday, January 4th, 2027

*For overnight bookings, if the 24 hour coverage overlaps with any holiday rate period, the holiday fee applies.

Holiday Rate Increases:

• Additional $5 per 30 minute visit

• Additional $10 per 1 hour visit

• Additional $20 per day visit

• Additional $25 per overnight visit

• Additional $5 per add on hour

We understand last minute changes happen! However, due to the nature of scheduling and staffing, additional fees may occur with finding coverage for last minute service needs. An additional fee may apply at our discretion, for short notice alterations of services or short notice add-on(s) to existing bookings.
Inquire for details.

*Does not apply to cancellations, please see policies regarding Cancellations or Alteration of Services.